Proactive Engineer Experience Management Office

Overview

We are seeking a highly motivated and detail-oriented Proactive Engineer to analyze data, identify challenges, and implement remediation and automation initiatives that enhance the digital employee experience. The role combines business analysis skills with technical knowledge of digital employee experience tools and involves collaboration with stakeholders and automation teams.

What you'll do

• Proactively gather, research, and analyze data from Digital Experience Management tools, ServiceNow, SCCM, and other sources to support decision-making.
• Collaborate with Experience Leads to understand and capture business requirements related to the digital employee experience.
• Translate business requirements into technical specifications and technical information for non-technical stakeholders.
• Participate in cross-functional teams to implement proactive measures and enhancements that improve the employee experience.
• Provide guidance and support as a subject matter expert on digital employee experience tools.
• Collaborate with the automation team by providing requirements and guidance for automation scripts and tools.
• Design and implement remediation strategies and automation solutions with the automation team.
• Create test scenarios, execute tests, and ensure successful outcomes for remediation and automation initiatives.
• Develop and maintain workflows, processes, and standard operating procedures.
• Measure the impact of remediation and automation efforts, gather feedback, and identify areas for continuous improvement.
• Assist with preparing and presenting monthly Experience Level Reports (XLR) to customers, including insights and recommendations.
• Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting.
• Identify process improvement opportunities within the proactive engineering team and collaborate with the automation team to implement efficient workflows and tools.

What you'll need

• Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline.
• Experience in Teamviewer/ 1E DEX.
• Proven experience in business analysis, data analysis, or a similar role, with a strong focus on improving the digital experience.
• Strong analytical and critical thinking skills, with the ability to identify patterns, trends, and areas for improvement based on data analysis.
• Good understanding of Digital Experience Management tools and platforms, with the ability to troubleshoot basic technical issues.
• Proficiency in Excel and PowerPoint.
• Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
• Detail-oriented mindset, with a commitment to delivering high-quality results and ensuring accuracy in analysis and documentation.
• Ability to work independently, manage multiple tasks and priorities, and meet deadlines in a fast-paced environment.
• Endpoint troubleshooting experience with Windows and/or MAC.

Nice to have

• Knowledge of PowerBI and ADO.
• Proficiency with Nexthink.
• SCCM, Intune, or JAMF knowledge.
• Knowledge of scripting languages or programming skills.

Details

• Location: Bangalore, KA, India.