Project Tiki- MCA Analyst-Associate 2

Overview

Support managed service delivery work within PwC's Assurance practice at the Acceleration Center Kolkata, helping execute outsourced processes across client service workflows.

What you'll do

• Execute outsourced process tasks across client service workflows, including data review, enrichment, processing, and record maintenance
• Review incoming requests and documents to identify missing information, inconsistencies, and follow-up actions
• Apply quality control procedures to validate data accuracy, case completeness, and transaction readiness
• Resolve routine questions and escalations by gathering facts, documenting outcomes, and routing issues to the appropriate team members
• Track service deliverables, deadlines, and workflow status to support consistent case movement
• Use process documentation, financial document review, and customer data management tools to complete assigned work
• Record actions, updates, and decisions clearly in service systems to support audit trails and reporting
• Adapt to varying client needs, scope changes, and shifting priorities while maintaining reliable task execution

What you'll need

• At least a Bachelor's degree
• At least 1 years of experience
• Oral and written proficiency in English

Nice to have

• Curious approach to learning and taking ownership
• Experience supporting client service in fast-paced environments
• Developing comfort with varied clients and team members
• Practice gathering information and analyzing patterns
• Active listening and clear idea sharing
• Feedback-minded habits for growth and adaptability
• Understanding business operations and commercial awareness