Quantum Success Engineer

Overview

Quantum Success Engineer to support and enable users of IonQ’s quantum computers through onboarding, usage, and ongoing support, while acting as a liaison between customers and technical teams.

What you'll do

• Become a subject matter expert on IonQ user-facing quantum computing software, production systems, and ecosystem integrations
• Answer user questions, troubleshoot incidents, and assist with internal investigation as the primary interface to customers
• Provide technical implementation guidance on platform administration, software integration, and workflow orchestration
• Facilitate onboarding sessions and conduct user training
• Collect customer feedback and feature requests, identify technical blockers, and advocate for improvements
• Contribute to developer documentation, training materials, and new feature demos
• Support development of internal tools, metrics, and processes to monitor how customers use IonQ products

What you'll need

• 5+ years of experience in technical customer-facing roles or equivalent
• Experience in user support, developer relations, solutions engineering, or another technical user enablement role
• Hands-on experience with Python and Jupyter Notebook, Google Colab, or similar platforms
• MS in Physics, Computer Science, or a related technical field OR graduate-level training/equivalent hands-on experience in a computational/quantitative field
• Proficiency communicating technical concepts across business stakeholders and technical experts

Details

• Work mode: may work onsite or hybrid from a US office or fully remote
• Travel: up to 10%
• Compensation base salary range (USD): $128,445–$183,450