Recruiting Senior Manager

Overview

Senior recruiting role focused on end-to-end talent acquisition, specifically talent identification, working as a subject matter expert and the link between the client and Accenture service delivery teams.

What you'll do

• Act as a process matter expert working closely with the client and GPO.
• Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps.
• Work with the GPOs to execute process cutover activities.
• Participate in ongoing continuous process improvement analyses and monitor process-specific KPIs.
• Provide inputs to the creation of a Global Quality Framework with quantified measurement criteria in alignment with client and contractual needs.
• Work with service delivery leads to address key and critical escalations.
• Provide end-to-end process expertise input to future state process design.
• Assist the GPOs in compiling leading practices and process design considerations incorporating build-to-operate efficiency design principles.
• Provide input into technology enablement (Workday), assist in identifying automation opportunities, and address process administration gaps.
• Work with GPOs to document process narratives needed for SOP creation.
• Compile localization practices and participate in localization sessions to provide process input.
• Provide input and compile end-to-end process scenarios.
• Participate in testing end-to-end processes to become familiar with system and process scenarios for SOP creation.
• Develop SOPs for each process area and work with GPOs and client counterparts to review and validate completeness of DTP content.
• Participate in training and service rehearsal activities for process areas, train BPO process SMEs, and help the transition management teams plan, coordinate and monitor successful execution of training and SRT.
• Monitor training and service rehearsal results and progress, and help the transition team resolve issues and gaps.

What you'll need

• Any graduation.
• 16 to 25 years of experience.
• End-to-end recruitment experience across domestic and international markets.
• Primary skill: Talent Identification (P5).
• Customer service skills.
• Verbal communication: sentence mastery, vocabulary, fluency, pronunciation.
• Email writing skills.
• MS Office.
• Problem solving skills.
• Analytical skills.
• Collaborative thinking.
• Adaptable to change.

Details

• Location: Navi Mumbai.