Renewal Operations Specialist (EMEA/APJ)

Overview

Renewal Operations Specialist (EMEA/APJ) supporting scalable renewal processes, systems, and analytics to improve retention and renewal outcomes.

What you'll do

• Support execution of the renewal operations strategy, including forecasting inputs and pipeline hygiene.
• Execute and maintain renewal workflows to ensure timely, accurate renewals and flag bottlenecks.
• Assist Revenue Operations and Finance with data and analysis for renewal quota and incentive decisions.
• Support automation and system improvements in Salesforce and other GTM tools for renewal workflows and alerts.
• Build dashboards and reports for renewal performance, churn trends, and forecast accuracy.
• Collaborate with Sales, Customer Success, Product, Finance, and Renewal Reps on renewal policies, pricing, and communications.

What you'll need

• 3–5 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, focused on renewals.
• Experience supporting or building renewal processes in a SaaS or recurring revenue business.
• Working knowledge of Salesforce CRM and renewal/RevOps tools.
• Strong analytical skills to translate data into actionable insights.
• Strong communication and stakeholder management skills.
• Experience collaborating cross-functionally in a matrixed organization.

Details

• Location: Remote in India.
• Time shift requirement: work EMEA time shift.