Sales Administrator

Overview

Sales Administrator responsible for processing customer orders, quotations and other sales administration processes to ensure excellent levels of customer satisfaction. Reports to the Regional Sales Manager within the Sales team.

What you'll do

• Generate quotations for customers.
• Process orders in the CRM system, including case management with change orders, return authorizations, and expedite requests.
• Answer customer requests, such as providing estimated time of arrival (ETAs), and connect with customers to follow up on quotations.
• Provide extensive support to the account managers daily to ensure maximum productivity.
• Maintain the CRM database with relevant information.
• Perform other job-related duties as assigned, including tenders and office administrative tasks.
• Act as the final approver for orders without discount.

What you'll need

• Bachelor's degree or equivalent qualification, with 2–3 years of relevant experience in a similar role.
• Hands-on experience working with CRM databases and customer relationship management systems.
• Basic understanding of data analysis concepts, techniques, and reporting using MS Office and Excel.
• Strong proficiency in Microsoft Office, particularly MS Excel.
• Excellent verbal and written communication skills, along with professional telephone etiquette.

Details

• Location: Bangalore, Karnataka, India.
• Onsite role.