Overview
Sales Engineer for the Cognigy/NiCE Presales team, bridging technology and business value during customer discovery, technical evaluation, and deal support.
What you'll do
- Own discovery calls and technical deep dives to uncover customer pain points and opportunities.
- Lead solutioning for customer service automation areas including Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
- Deliver customized demos and presentations focused on customer experience outcomes.
- Respond to RFIs and RFPs with differentiated, creative responses.
- Design and execute proof-of-value (POVs) to demonstrate real-world value.
- Track competitive positioning and emerging technologies across AI, digital, analytics, and cloud.
- Provide technical expertise and upskill others across adjacent teams.
What you'll need
- 7+ years in a solutions engineering, pre-sales, or sales architecture role for complex enterprise software sales.
- 7+ years of consulting or customer engagement experience.
- 5+ years of contact center experience with deep familiarity of the CCaaS landscape.
- Strong JavaScript programming and scripting skills.
- Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
- Experience with enterprise SaaS architecture, APIs, and integrations.
- Strong business acumen to connect technology to revenue and profit outcomes.
Details
Read the full description and apply on the company’s own careers page.
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