Sales Engineer, Cognigy

Overview

Sales Engineer for the Cognigy/NiCE Presales team, bridging technology and business value during customer discovery, technical evaluation, and deal support.

What you'll do

• Own discovery calls and technical deep dives to uncover customer pain points and opportunities.
• Lead solutioning for customer service automation areas including Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
• Deliver customized demos and presentations focused on customer experience outcomes.
• Respond to RFIs and RFPs with differentiated, creative responses.
• Design and execute proof-of-value (POVs) to demonstrate real-world value.
• Track competitive positioning and emerging technologies across AI, digital, analytics, and cloud.
• Provide technical expertise and upskill others across adjacent teams.

What you'll need

• 7+ years in a solutions engineering, pre-sales, or sales architecture role for complex enterprise software sales.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience with deep familiarity of the CCaaS landscape.
• Strong JavaScript programming and scripting skills.
• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
• Experience with enterprise SaaS architecture, APIs, and integrations.
• Strong business acumen to connect technology to revenue and profit outcomes.

Details

• Location: USA (Remote).