Sales Manager

Overview

Lead recruitment and business development for healthcare clients (hospitals, long-term care facilities and care homes) in the Canadian market, managing tender processes and overseeing a local recruitment team.

What you'll do

• Develop and maintain strong relationships with key clients, ensuring their recruitment needs are met effectively and efficiently
• Oversee daily sales operations, monitor KPIs, and ensure sales and recruitment efforts are in sync
• Develop and implement strategies for acquiring top talent both domestically and internationally
• Ensure delivery of high-quality recruitment services and manage the booking process
• Take an active role in client interactions to manage sales processes and ensure successful service delivery
• Lead and manage the recruitment team to enhance operational efficiency and achieve performance targets
• Collaborate with specialized teams and SMEs to maintain high standards and accuracy in service delivery
• Conduct market research to identify and analyse competitors, informing strategic decisions
• Manage employee performance, including Personal Development Plans, Performance Improvement Plans and regular performance reviews
• Collaborate with shared services departments to align strategies and drive performance across departments
• Continuously develop and execute plans to maintain a robust pipeline of qualified nursing candidates
• Focus on ongoing improvements in recruitment processes, systems and team performance onshore and offshore
• Manage booking hours and drive growth in gross margin to achieve financial targets
• Work closely with compliance to ensure all clearances are up to date and daily KPIs are met
• Provide detailed reports on sales activities, gross profit and team performance metrics
• Promote the use of established processes and systems to enhance sales and recruitment operations and reporting
• Oversee offshore recruitment activities to ensure high-quality outcomes and effective team performance
• Foster strong stakeholder connections to facilitate collaboration and achieve shared goals
• Develop hiring plans for onshore and offshore needs aligned with business goals
• Collaborate with Learning and Development to enhance team skills, engagement and performance
• Handle HR responsibilities, including managing disciplinary actions, addressing grievances, and overseeing recognition and awards
• Provide strong leadership to guide and motivate the team and foster a positive work environment
• Review competitor strategies, emerging trends and market dynamics, and monitor new entrants to maintain a competitive advantage
• Track shifts in talent availability and requirements to optimize recruitment strategies

What you'll need

• Previous recruitment, sales, or recruitment service delivery management experience is essential
• Healthcare recruitment experience
• People and/or team lead experience (offshore / agency)
• Staffing and recruiting industry experience
• Healthcare recruitment campaign management experience at a BPO
• Driven and motivated by success; target and goal-oriented; relationship builder; hard working; open and honest; customer service obsessed; self-starter; people oriented

Nice to have

• Temp/contract recruitment experience

Details

• Location: Gurugram, India (role focused on the Canadian market)
• Competitive salary package including commission/incentives