Sales Order Processing Associate Manager

Overview

Lead a team of Sales Order Processing Specialists handling customer orders for Turkish and CEE/MEA markets, ensuring accurate, timely processing and strong stakeholder relationships.

What you'll do

• Provide day-to-day leadership, guidance, and support to Sales Order Processing Specialists.
• Foster a positive, collaborative, and customer-focused team culture.
• Support onboarding, training, and development of new team members.
• Monitor team performance and provide regular coaching and feedback.
• Assist in performance review processes and individual development planning.
• Ensure timely and accurate processing of customer orders across Turkish and CEE/MEA markets.
• Monitor daily workload, prioritize activities, and allocate resources effectively.
• Ensure compliance with internal procedures, controls, and service level agreements (SLAs).
• Build and maintain strong relationships with Sales, Customer Service, Supply Chain, Logistics, Finance, and other business partners.
• Act as a trusted point of contact for market stakeholders.
• Ensure proactive communication regarding operational issues, service risks, and resolutions.
• Support cross-functional collaboration to improve customer experience and business performance.
• Manage order adjustments, cancellations, and refunds when necessary.
• Identify and implement improvements to streamline the order management process.
• Ensure compliance with company policies and standards.
• Provide regular reporting and analysis on sales order metrics.
• Monitor order trends, delays, and discrepancies to drive operational improvements.
• Manage team task management, team management, and team performance management.

What you'll need

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Over 8 years of experience in sales order management, customer operations, or a related role.
• Fluent in English.
• Sales order processing of SAP Systems knowledge.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and interpersonal abilities.
• Demonstrated problem-solving and decision-making skills.
• Strong working knowledge of Microsoft Office.
• Have a 'Can-do' attitude, highly self-motivated and deadline driven.
• Comfortable in a multi-cultural work environment and working with virtual teams.
• Working in a fast-paced team environment with high volume activities and changing priorities.
• Excellent team and performance management skills.

Details

• Location: Gurgaon Office, India.
• Candidate will work in US shift and support US & Canada teams.