Salesforce Admin

Overview

Entry-level Salesforce Administrator supporting the day-to-day running of ICG Medical's Salesforce org, providing first-line support to recruiters, compliance and account management teams while learning the healthcare staffing data model.

What you'll do

• Provide first-line Salesforce support to users in the Asia-Pacific region and South Africa: triage tickets in Jira, resolve login, access, permission and data issues, and escalate anything beyond your remit with clear notes.
• Administer the user lifecycle: create and deactivate users, assign profiles, permission sets, roles and licences, and support periodic access reviews and licence hygiene.
• Maintain data quality: run deduplication, perform imports and exports with Data Loader and the Data Import Wizard, check data integrity, and support GDPR and POPIA data subject requests under supervision.
• Build and maintain simple declarative configuration: fields, page layouts, record types, list views, validation rules, reports and dashboards.
• Support releases: prepare test data, execute UAT scripts, document changes, and assist with Gearset deployments alongside a more senior administrator.
• Monitor scheduled jobs, email deliverability and integration error logs, and raise anomalies to Administrator II or III.
• Keep configuration and process documentation current in Confluence and contribute to the team knowledge base.
• Apply ICG Medical's data protection and information security policies when handling candidate and client personal data.

What you'll need

• Salesforce Certified Administrator, or Trailhead Ranger status with a commitment to certify within six months (certification is supported by ICG Medical).
• Working knowledge of Salesforce standard objects, the security model (profiles, permission sets, roles and sharing) and reports and dashboards.
• Strong attention to detail and comfort working with structured data in Excel.
• Clear written and spoken English, with the ability to support UK-based users over ticketing, email and calls.
• A service mindset, curiosity and willingness to learn, and the ability to work UK-aligned hours.

Nice to have

• Exposure to a staffing, recruitment or healthcare environment.
• Familiarity with Jira and Confluence, Data Loader and the basics of Flow Builder.
• Interest in automation and AI-assisted tooling.
• Basic awareness of payroll, billing or timesheet-to-invoice processes (for example, how timesheet data feeds Business Central).
• An interest in financial processes or audit basics, gained through study, a finance-adjacent role, or general exposure to bookkeeping or accounting.
• Willingness to learn how internal controls, such as segregation of duties, approvals and data retention, apply to the data and access you administer.
• Salesforce Certified Associate and Trailhead Ranger rank (listed as desirable certifications).

Details

• Location: Gurugram, India.
• Employment type: Permanent, full time. Level: Entry level.
• Reports to the Head of CRM Automation within Global IT, working closely with DevOps, Development and Data teams.
• Works with a multi-brand Salesforce org (Sales Cloud, Service Cloud, LWC, Apex), Gearset, Allocate, Zoom Phone, Microsoft 365 and Entra ID, Business Central, n8n, Jira and Confluence.