Salesforce Administrator

Overview

The Salesforce Administrator is a hands-on engineer who builds, configures, tests, deploys, and maintains the Salesforce ecosystem powering go-to-market, customer experience, and revenue operations. The role focuses primarily on marketing operations and demand generation and delivers defined technical specifications across multiple Salesforce clouds as a remote member of the GTM Operations team.

What you'll do

• Build scalable solutions across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Cloud, and Service Cloud.
• Use declarative tools, including Flows, configuration, and platform automation, as the primary build approach, with Apex and custom code as a last resort.
• Apply Salesforce development standards, deployment hygiene, and platform best practices.
• Build Marketing Cloud Journeys, automations, data extensions, and personalization logic integrated with the broader Salesforce data model.
• Build Sales Cloud lead-to-opportunity workflows, assignment rules, and sales process automation.
• Build Revenue Cloud CPQ quoting, product catalog, pricing rules, approval workflows, and billing automation.
• Build Data Cloud data streams, unified profiles, segmentation, and activations for GTM and CX use cases.
• Build Experience Cloud customer and partner community sites, including authentication, navigation, content, and case deflection.
• Build Service Cloud case management, omni-channel routing, knowledge base, and escalation logic.
• Build and configure Agentforce solutions and AI-driven workflows across the platform.
• Implement prompt templates, agent actions, and Einstein automations aligned to GTM and CX use cases.
• Enforce data governance guardrails and maintain user trust in AI-driven solutions.
• Build and maintain integrations between Salesforce and adjacent systems, including Qualified, Gong, Planhat, Pendo, and others as required.
• Maintain clean, governed data flow, source-of-truth standards, deduplication, field-level integrity, and a data model supporting reporting and process requirements.
• Write unit and regression tests, develop and execute deployment plans, participate in UAT cycles, and resolve defects.
• Enforce release management, version control, and sandbox promotion standards, with production deployments following process without exception.
• Maintain technical documentation for data models, integration flows, code comments, and deployment notes.
• Produce handover documentation sufficient for any qualified developer to continue the work.
• Maintain clear, proactive communication across time zones, surface blockers early, provide status updates, and meet committed deadlines.
• Operate with high autonomy and strong judgment within defined process.

What you'll need

• 5+ years of hands-on Salesforce development experience in enterprise B2B SaaS environments.
• Demonstrated production experience across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Cloud, and Service Cloud.
• Agentforce experience or Salesforce AI/Agent certification, including Agentforce Specialist or equivalent.
• Salesforce Certified Advanced Administrator certification.
• Salesforce Certified Administrator certification.
• Deep platform fluency across Flow Builder, Marketing Cloud automation tools, and declarative configuration.
• Apex and LWC experience where the platform cannot reach.
• Salesforce DX and CI/CD experience for deployment discipline.
• Verifiable track record of remote delivery for North American or European clients.
• Clear, structured, and timely written and verbal communication in English.
• Ability to provide a minimum of three professional references from prior managers or senior stakeholders, with at least two from engagements within the past three years.
• At least one reference from a remote engagement with a North American or European client.
• Consent to a structured technical evaluation including live problem-solving and platform evaluation.
• Consent to background verification of certifications, employment history, and identity per Litmos policy.

Nice to have

• Marketing Cloud Developer certification.
• CPQ Specialist certification.
• Data Cloud Consultant certification.
• Experience Cloud Consultant certification.
• Service Cloud Consultant certification.

Details

• India-based role.
• Hybrid, full-time position.
• Remote member of the GTM Operations team.
• Overlap with North American business hours is required for daily standups and delivery cycles.
• Reports to the VP, Business and GTM Systems.
• Salary range: ₹15,00,000 to ₹22,00,000 plus 10% bonus.