Salesforce Administrator II

Overview

As a Salesforce Administrator II, operate at the intersection of enterprise architecture, automation, and customer delivery. Design, build, and maintain scalable solutions across Sitetracker and core Salesforce platforms in a hybrid Kanban environment balancing feature work with high-velocity support.

What you'll do

• Engage directly with international stakeholders to translate complex business requirements into technical design specifications.
• Design and maintain fault-tolerant Salesforce Flows and scalable security architectures.
• Configure and tune Salesforce AI systems.
• Perform complex data transformations.
• Leverage foundational Apex literacy to independently troubleshoot issues using system debug logs.
• Determine when solutions require modular, declarative automation versus custom code.
• Ensure robust, prompt-driven, and highly secure workflows across the enterprise.
• Partner closely with Solution Engineers, Architects, and Developers to design, build, and maintain scalable solutions.
• Balance feature work with high-velocity support in a hybrid Kanban environment.

What you'll need

• Technical aptitude in Flow Builder, AI system configuration, Data Security, and declarative troubleshooting.
• Verifiable experience configuring AI systems and understanding sharing architecture, OWDs, and complex permission sets.
• Excellent oral and written skills to drive ticket momentum and explain technical limits to non-technical teams.
• Proven ability to provide unprompted ETA updates and set clear expectations, preventing stakeholder escalations.
• High ability to context-switch and manage multiple tasks in a fast-paced environment.
• Strong ability to balance ongoing feature projects with urgent, high-priority Kanban support tickets while consistently delivering quality work on time.
• Foundational Salesforce platform knowledge and ongoing learning.

Nice to have

• Salesforce Admin or Platform App Builder certification.

Details

• Location: Bangalore.
• Hybrid Kanban environment.
• Work includes feature projects and high-priority Kanban support tickets.