Salesforce LwC-Omnistudio-SA

Overview

Support client service engagements within PwC's Advisory practice by bringing together Salesforce Lightning Web Components and OmniStudio to shape and deliver technology solutions aligned with business needs.

What you'll do

• Implement and configure Salesforce Lightning Web Components and OmniStudio solutions to support service technology initiatives
• Analyze client service processes and case management needs to translate business requirements into system design and build activities
• Develop and test application components, integrations, and automation within Salesforce Service Cloud environments
• Review configuration choices, data flows, and issue resolution paths to validate functionality and support user adoption
• Collaborate with client stakeholders to gather requirements, refine user stories, and adjust solution design based on feedback
• Support deployment planning, release activities, and post-launch stabilization for Salesforce technology implementations
• Document technical decisions, configuration details, and support procedures for ongoing system maintenance
• Guide junior team members on development tasks, code reviews, and troubleshooting approaches across assigned workstreams

What you'll need

• At least a Bachelor's degree
• At least 3 years of experience
• Oral and written proficiency in English

Nice to have

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
• Demonstrated Salesforce Service Cloud delivery experience in client-facing engagements
• Applied Lightning Web Components and OmniStudio within Salesforce implementations
• Translated business needs into Salesforce requirements and configuration
• Supported case management, field service, and service operations improvements
• Mentored junior team members while navigating complex client work

Details

• Location: Bangalore, India
• Level: Senior Associate
• Travel requirements: Not specified