Salesforce Solutions Manager

Overview

Salesforce Solutions Manager role at IFF's Digital Technology Solutions team in Chennai, India, managing Salesforce projects and stakeholder relationships.

What you'll do

• Build trusted relationships with business stakeholders across functions and regions.
• Facilitate discovery sessions, workshops, and requirements gathering activities.
• Understand business objectives, pain points, and opportunities for improvement.
• Drive alignment across stakeholders and help resolve competing priorities.
• Manage Salesforce projects and coordinate activities across business, technical teams and vendors.
• Drive backlog refinement, prioritization, and release planning activities.
• Maintain a strong understanding of Salesforce platform capabilities.
• Recommend standard Salesforce solutions and best practices whenever possible.
• Perform light-to-moderate Salesforce administration and configuration activities as needed.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, Engineering or any other relevant discipline.
• Minimum 10-12 years of experience in Salesforce Solutions/Project Management and Business Analysis, preferably within a global organization.
• 3 years of hands-on Salesforce experience.
• Demonstrated ability to manage and influence business stakeholders.
• Proven experience collaborating with cross-functional business and technical teams.
• Strong understanding of Agile delivery methodologies.
• Solid expertise across Salesforce platforms and capabilities, including: Sales Cloud, Service Cloud, CPQ, Experience Cloud, Account Engagement, Reports & Dashboards, Security & Sharing Concepts, Integration.
• Excellent written and verbal communication skills.

Nice to have

• Experience working in Agentforce, Einstein AI and CRM Analytics.

Details

• Location: Chennai (Guindy), India.
• Work mode: Hybrid.