Senior Analyst, SAP Service Management & Leasing

Overview

Senior Analyst for SAP Service Management and Leasing within the Zoetis Tech & Digital Global ERP organization, driving implementation and optimization of Order to Cash (O2C) solutions, supporting the Service Management and Diagnostic business units.

What you'll do

• Collaborate with stakeholders to understand business processes and design solutions.
• Act as internal consultant and design architect for SAP global solution, working with Business Partners.
• Develop, prototype, test and implement solution improvements to increase stability, usability, and functionality.
• Responsible for EMEA and APAC regions, reporting to ZICC Product Expert.
• Create and maintain technical documentation, including design documents, user guides, and release notes.
• Develop, prototype, test and implement Order Management functionality and integration with SAP modules such as Vistex for pricing, Hybris integration and service management tools for O2C (30% of time).
• Develop, prototype, test and implement Service Management and Leasing functionality and integration with Vistex for pricing and Hybris integration for O2C (30% of time).
• Deliver local statutory requirements for international markets (30% of time).
• Occasionally support AMS team in high priority issues and come up with solutions (10% of time).
• Engage in continuous performance tuning and reengineering of existing integrations to improve processing efficiency and reduce latency.
• Interact with business stakeholders to gather integration requirements and ensure alignment with organizational goals.
• Participate in project planning, risk assessment, and scheduling for SAP projects.
• Interact with external vendors and implementation partners on integrated solutions within the Zoetis IT landscape.
• Coordinate with developers to implement integration solutions, share knowledge, and address technical challenges.

What you'll need

• Bachelor's or Master's in Business Management, Information Technology, or a related field.
• 5-7+ years of combined SAP O2C experience with multiple full life cycle implementations.
• Good understanding of SAP ERP/S4HANA systems.
• Strong analytical, problem-solving, and communication skills.
• Domain expertise in commercial processes and solutions, order management, and integration with upstream planning and downstream logistics processes.
• Solid grasp of indirect sales processing.
• Knowledge and experience with Bio Device, Diagnostics device and service processes and solutions, as required to support all team leads.
• Experience with GATP, GTS, DMR and Vistex.
• Experience with key integration areas in Planning, Intercompany sales, Finance, and Logistics.
• Demonstrated experience of IT practices and international projects, including project management, operational service delivery, and large project implementations.
• Experience participating in complex SAP implementation and migration projects, including S/4HANA transformations.
• Experience with configuration of SAP ECC 6.0, CS, and SD modules in several or all of the following areas: Master Data, Equipment, Material Serial profile, Functional Location and Warranties; Service Notification and Service Order; Sales order ATP process; Pricing; Resource Related Billing (RRB); Periodic and Milestone billing; Customer Leasing and integration with Finance.
• Hands-on experience identifying and working through O2C User Exits and directing ABAP developers; ability to debug as needed.
• Identify, propose, and influence technology solutions to build and maintain optimal data and infrastructure architecture supporting reporting requirements.

Nice to have

• Experience in life sciences / pharmaceuticals industry.
• Experience in SAP HANA, Vistex modules, CRM, Hybris or Salesforce.
• Knowledge of variant configuration.
• Working knowledge of SM/CS integration with CRM tools such as SFDC.

Details

• Location: Hyderabad.
• Regular working hours are 3:00 PM to 12:00 AM EST (ICC Second Shift), with more overlap with EST time zone required during production go-live.
• Full time.