Senior Digital Product Manager

Overview

Own the strategy and vision for digital experiences at U.S. Bank, staying ahead of evolving economic, competitive, technological and customer needs.

What you'll do

• Prioritize work through a data-driven approach that maximizes results for end users and internal business partners.
• Measure and optimize digital experiences that support seamless self-service and human-assisted customer interactions.
• Advocate for reusability of capabilities to drive cost-effective scale and speed to market.
• Leverage market and competitive insights, customer needs and internal business priorities to establish a digital product vision.
• Define a best-in-class, future-state user experience journey and the role of experience in competitive differentiation.
• Align the digital product vision with enabling functions to establish an integrated delivery roadmap.
• Re-evaluate priorities during planning to optimize capacity against user and business value.
• Use OKRs (Objectives and Key Results) to drive roadmap priorities.
• Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.
• Advocate for reusability and modernization of digital platforms and capabilities across the enterprise.
• Drive digital product development by actively managing the roadmap through the agile delivery lifecycle.
• Use Discovery to evaluate the most valuable ideas with a customer-centric skillset.
• Enable the cross-channel strategy (web, mobile, voice, in person, etc.) through integrated digital solutions that drive adoption, engagement and growth.
• Identify initial and ongoing digital product-market fit by partnering with cross-functional teams on research briefs, personas, story maps, prototyping, product chartering and experience mapping.
• Develop a north star metric (NSM) that connects business outcomes to customer value.
• Continuously measure actual results against the target NSM to manage performance and drive progress against product vision and strategy.
• Use the NSM and leading indicators to optimize execution and keep teams focused on the highest value work.

What you'll need

• Digital Product Management experience.

Nice to have

• Expertise in the interdependencies among product model system elements that help and hinder performance, and the ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints and reusability.
• Ability to anticipate shifting market priorities and internal and external customer needs in a manner that consistently adds value.
• Strong customer centricity, implementing strategies and techniques that ensure customers have a positive experience with the organization's products and services at every touch point.
• Knowledge of technical aspects of software products, with the ability to design, configure and integrate them.
• Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds, and the ability to apply risk management to diverse situations.
• Preferred skills: product P&L, product strategy, vision and planning, digital products and platforms, product discovery, product build and development, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go-to-market and sales channels, performance measurement and optimization, marketing and analytics.

Details

• Location: Chennai, India.