Senior Engineering Manager Twilio’s Conversational Agents

Overview

Senior Engineering Manager for Twilio’s Conversational Agents organization, leading the Agent Implementations team to build and operate AI agents that use Twilio platform capabilities.

What you'll do

• Lead engineering strategy and execution for securely and reliably enabling customer AI agents to consume Twilio platform capabilities.
• Build and scale systems powering AI agents for Twilio’s internal business operations to improve efficiency and automation.
• Collaborate with product, platform, security, and go-to-market teams to identify and deliver production-ready AI agent use cases.
• Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers.
• Drive operational excellence through metrics, roadmap planning, and ensuring reliability and compliance.
• Acquire new technical skills in a fast-paced, high-delivery environment.

What you'll need

• 5+ years hands-on experience writing production-grade code in a modern programming language.
• 3+ years of experience directly supervising engineering teams across different disciplines.
• Experience fostering a culture of technical excellence and guiding technical design decisions.
• Proven track record shipping products to production, testing early with customers, and iterating from feedback.
• Strong customer focus and excellent written and verbal communication skills.
• Passion for emerging technologies and staying up to date.

Details

• Work mode: Remote (ad-hoc in-person reporting may be requested).
• Location constraint: not eligible to be hired in San Francisco, CA; Oakland, CA; San Jose, CA; or surrounding areas.