Senior Engineering Manager V&V Media

Overview

Senior Engineering Manager to lead Twilio’s Voice Media team and drive technical strategy for core media infrastructure supporting Voice services.

What you'll do

• Lead a team of senior engineers developing the next-generation media processing stack.
• Drive technical architecture decisions for low-latency, high-throughput media systems.
• Collaborate with product and engineering teams to define technical roadmaps.
• Establish engineering excellence via code quality, testing practices, and operational reliability.
• Mentor engineers and provide guidance on complex media processing challenges.
• Own service performance metrics, reliability targets, and continuous improvement initiatives.
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy.

What you'll need

• 5+ years of engineering management experience leading teams building distributed systems.
• Understanding of Voice/VoIP infrastructure and media handling challenges.
• Backend architecture and scale experience with high reliability under strict SLOs.
• Deep understanding of systems design, microservice architecture, and cloud infrastructure.
• Experience managing technical tradeoffs between reliability, scalability, and features.
• Track record delivering critical infrastructure projects with significant technical complexity.
• Strong communication skills to translate technical concepts across audiences.

Nice to have

• Experience with SIP, RTP/RTCP or other communications protocols.
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing.
• Experience with Rust, Java, C/C++ or systems programming platforms like Asterisk or gStreamer.
• Knowledge of cloud infrastructure on AWS or similar platforms.
• Prior experience in telecommunications or communications platforms.

Details

• Work mode: Remote; role is based in the East Coast, USA.
• Occasional travel may be required for in-person project or team meetings.