Senior Global HR Specialist(6 months FTC)

Overview

A 6-month fixed-term role in People Services, focused on HR transformation projects: migrating HR knowledge from OneNote into ServiceNow, testing it, and supporting the rollout of new HR systems.

What you'll do

• Migrate HR knowledge from OneNote to ServiceNow, recreating each item accurately, in the right structure, and in clear language for employees and managers and HR
• Review existing content as you migrate it, and flag outdated, incomplete, or conflicting procedures with a proposed fix
• Test every recreated knowledge item end to end, covering accuracy, completeness, navigation, and search
• Log and track defects through to retest and sign-off
• Keep a clear record of migration status and testing results, and report progress and risks to your manager regularly
• Support the implementation of new HR systems, including test preparation, test execution, issue logging, and user acceptance testing
• Work with HR specialists, subject matter experts, and system owners across India, Poland, and the UK to validate content and resolve issues

What you'll need

• 4+ years of hands-on HR operations or HR shared services experience, ideally in a multi-country environment
• Hands-on experience with ServiceNow, Salesforce, or a similar case management or knowledge platform
• Hands-on experience with Workday or SuccessFactors
• Experience in testing or quality assurance, such as test cases, UAT, defect logging, or retesting
• Strong written English (C1), with the ability to turn complex procedures into clear employee-facing content
• Proven track record of working independently from incomplete or ambiguous inputs

Nice to have

• Experience building or maintaining a knowledge base or self-service content
• Experience with an HR system implementation or migration
• Experience supporting APAC or EMEA HR processes
• Experience in audits or documentation reviews

Details

• Location: Bangalore, India
• Hybrid: three days in the office
• Employment type: 6-month fixed-term contract
• Number of openings: 1