HR Global Applications Support Lead

Overview

The HR Global Applications Support Lead works closely with HR and Payroll to support the delivery of HR and payroll systems, including process improvements and project initiatives. The role reports to the DT HR Solutions Architect, Application Support and Extend Functional Lead, and works with Workday Functional Leads, HR and AMS resources.

What you'll do

• Act as the technical subject matter expert in HR operations and system administration processes, ensuring the service is delivered efficiently, accurately and effectively through HR systems and technology.
• Review and assess opportunities to enhance and optimize the use of common HR technologies and applications within HR processes, such as Workday, ServiceNow HRSD and production support activities.
• Prepare for deployment and operationalization of enabling technologies to evolve, grow and mature the HR Operations organization as part of regional HR transformation plans.
• Work collaboratively across the APAC region and with regional and global centers of expertise in the development and use of HR technology, drawing on metrics and insight analytics to continuously improve HR systems and processes.
• Conduct working sessions with the business and HR/COE functions to gather, understand and analyze business requirements.
• Plan, execute and monitor projects across Otis with an eye on supportability and successful operational transition into production.
• Provide subject matter expertise on key business process decisions.
• Create documentation artifacts such as process flows, whiteboarding and slide decks for presenting to leadership.
• Lead coordination for testing, training and other events that share knowledge and skills with team members.
• Mentor and guide team members to promote knowledge transfer, sharing and growth.
• Identify improvement opportunities for the organization and advocate for change.

What you'll need

• Overall 10+ years of experience in HR operations.
• Minimum 3-5+ years of experience with DT HR technology solutions, specifically Workday, ServiceNow, ADP payroll systems and employee experience portals.
• A passion for providing solutions that deliver outstanding experiences and the ability to articulate clear messages to team members and stakeholders.
• Experience contributing to concurrent projects while meeting aggressive deadlines in a fast-paced setting, with the ability to partner with business and technology teams to build strong DT HR technology solutions.
• Basic knowledge of Agile and project management methodologies and practices.
• Ability to think analytically and apply logic to solve problems.
• Ability to handle multiple tasks concurrently and meet deadlines despite conflicting demands.
• Effective interpersonal skills and the ability to collaborate and team with others.
• Excellent analytical, presentation, interpersonal, organizational and facilitation skills.
• Excellent verbal and written communication skills, with the ability to clearly articulate complex messages and requirements to stakeholders and functional COE teams.
• Adept at creating documentation artifacts such as process flows, whiteboarding and slide decks.

Details

• Location: 1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka, India.
• Thrive in a diverse, fast-paced, global environment.