Senior Manager, Business Operations - Product

Overview

Senior, highly autonomous role partnering with the GM, Product to turn Product strategy into execution, maintaining a consolidated view of priorities, roadmaps, delivery, resources and performance across Product and Engineering.

What you'll do

• Act as a trusted operational partner to the GM, Product, translating Product strategy into measurable goals, portfolio priorities, roadmaps and executable plans, and surfacing issues requiring GM attention with clear context and recommendations
• Maintain a consolidated view of Product priorities and investment across domains, ensuring strategic priorities are reflected in where Product and Technology effort is focused
• Lead portfolio prioritisation and quarterly planning, bringing together client impact, commercial value, strategic importance, dependencies, delivery complexity and available capacity
• Maintain a reliable portfolio-level view of execution across Product and Engineering, connecting Product roadmaps, strategic initiatives and work in Jira to provide visibility of progress, ownership, dependencies and delivery risk
• Work with Product and Engineering leaders to identify slippage, dependencies, capacity constraints and misalignment between agreed priorities and work in execution
• Proactively resolve issues where possible and escalate material risks to the GM, Product with clear analysis, impact, options and recommended actions
• Maintain a clear view of performance across Product domains, working with Product leaders and Data & BI to establish meaningful client, Product, commercial and delivery metrics and assess whether investments are delivering their intended outcomes
• Own and coordinate the Product reporting cadence, including bi-weekly and monthly reporting, quarterly reviews, portfolio updates and relevant leadership materials
• Identify trends, areas of underperformance and emerging risks, providing insight and recommendations rather than simply consolidating status updates
• Independently lead and coordinate selected strategic initiatives spanning multiple Product domains, Technology teams or business functions
• Translate strategic initiatives into clear outcomes, owners, milestones, dependencies and measures of success, maintaining momentum through to delivery
• Establish appropriate governance through Product leadership forums, SteerCos and other relevant business forums ensuring decisions, risks, actions and commitments are clearly owned and followed through
• Maintain a consolidated view of Product and relevant Engineering capacity against strategic priorities, identifying resource gaps, competing demands and opportunities to reallocate investment
• Support Product financial, resource and workforce planning, partnering with Finance and P&C on budgets, forecasting, investment proposals and organisation decisions
• Provide appropriate oversight of Product vendors, SOWs, invoices and other operational requirements
• Work with Product and Engineering leadership to improve ownership, decision rights, planning, accountability and ways of working across teams
• Support Product and Engineering teams in adopting AI-native approaches to product development, workflow management and delivery, identifying opportunities to automate repetitive work and improve the speed and quality of execution
• Drive adoption and optimisation of tools and ways of working that improve portfolio visibility, productivity and collaboration

What you'll need

• Proven experience in a senior Product Operations, Business Operations, Strategy & Operations, Programme or similar role within a complex Product and Technology organisation
• Strong understanding of Product and Engineering operating models, including Product strategy, portfolio management, roadmaps, prioritisation, capacity planning and outcome-based Product management
• Experience using Jira to manage initiatives, dependencies, portfolio visibility and delivery reporting across multiple teams
• Demonstrated ability to translate strategy into executable plans and maintain alignment between strategic priorities and day-to-day execution
• Strong analytical capability, using Product, commercial, client and delivery data to identify risks, opportunities and recommended actions
• Strong programme management skills, with the ability to drive complex cross-functional initiatives through ambiguity to measurable outcomes
• Strong judgement and organisational awareness, with the ability to independently progress issues while recognising when decisions, risks or trade-offs require GM-level intervention
• Experience in financial planning, resource and capacity management within a Product or Technology environment
• Excellent communication and stakeholder management skills, with the confidence to challenge constructively and create alignment across Product, Engineering and senior stakeholders
• High degree of autonomy, initiative and ownership, with the ability to make progress with limited direction
• Highly outcomes and metrics driven, with a strong bias towards delivery, pace and continuous improvement

Details

• Location: London, England, United Kingdom; Limassol, Cyprus; Budapest, Hungary
• Work mode: Hybrid; remote working option of up to 4 weeks per year (work from anywhere)