Senior Manager, Program Mgmt, Strategy & AI-Enabled Delivery

Overview

Senior Manager leading the invest side of Enterprise Systems & Employee Technology: planning, funding, delivering and measuring technology investments, and leading the move to fully AI-enabled delivery.

What you'll do

• Own the roadmap and operating model for moving ESET from standard delivery to fully AI-enabled delivery across requirements and design, build and data, testing, go-live and cutover, and hypercare through handover to Run, setting targets by value stream and platform.
• Lead the change, including team shapes, roles and skills for human-plus-AI work.
• Define, stage by stage, where AI is applied, where humans decide, and how work hands off, with quality gates, traceability and audit evidence at each stage.
• Own the delivery methodology and playbook (SDLC, agile and hybrid) that all value streams follow, including stage gates, definitions of done, production-readiness and release criteria.
• Own the governance framework at portfolio, program and delivery level: forums, decision rights, RACI, escalation paths and decision logs; publish, train, assess adherence and revise as the model changes.
• Identify, standardize and enable AI tools for each delivery stage with platform owners, run training and enablement, and track adoption and outcomes by value stream, platform and stage.
• Reset estimation, level-of-effort conventions, capacity plans and budget requests for AI-enabled delivery; write productivity commitments into vendor and integrator contracts and track savings; plan the mix of employees, contractors, vendors and agents.
• Own the three-year and one-year planning cycles, including gate criteria, business-case and solution-scoping templates, and entry and exit criteria.
• Set how investments are categorized (Run, Grow, Transform), prioritized, funded and reviewed, with CapEx and OpEx treatment built into the standard; run the portfolio review and partner on the Run, Grow and Transform mix and Run capacity.
• Own the standard that classifies work as projects, managed enhancements or Run tasks, with one intake and clear routing to tooling, funding and capacity.
• Own plan, status and executive readouts for the highest-priority cross-stream programs, surfacing risks and dependencies early and coaching program leads across the organization.
• Standardize how budget requests are built (current capacity plus new headcount and contract workers at a blended rate, reviewed by Finance) and keep the portfolio of record (ServiceNow SPM) reconciled across three-year, one-year and in-year views.
• Define how committed savings (insourcing, vendor consolidation, AI productivity gains) are baselined, tracked to actuals and supported under audit.
• Build the delivery scorecard and consistent RAG rollup across value streams (flow, quality, release discipline, hypercare burden, cycle time, cost per outcome), measured before and after AI-enabled delivery, and assess teams against the engineering quality maturity framework.
• Keep business cases, funding decisions and benefits claims supported for internal audit and Finance review.
• Advise ESET leadership on investment trade-offs, sequencing, delivery risk and the pace of the AI transformation.

What you'll need

• 8+ years relevant experience and a Bachelor's degree, or any equivalent combination of education and experience.
• Experience leading others.
• 8+ years in IT program management, portfolio management, PMO leadership, delivery transformation or IT strategy, including leading complex cross-functional enterprise application, ERP or platform programs, and building or maturing portfolio governance without direct authority over the teams measured.
• Experience redesigning an SDLC or delivery operating model across multiple teams (stage gates, controls, metrics), and leading adoption of AI-assisted delivery across lifecycle stages (requirements, testing, release, support) with measured outcomes.
• Experience running an annual or multi-year technology planning cycle with Finance (business cases, budget requests), including CapEx and OpEx, total cost of ownership and benefits realization.
• Working knowledge of delivery control and audit requirements (change, release, SOX IT general controls).
• Portfolio tooling experience such as ServiceNow SPM or an equivalent PPM platform.
• Experience managing system integrators and vendors against contracted scope and savings.

Nice to have

• Hands-on experience with AI tools across the delivery lifecycle.
• SAP S/4HANA or other large ERP transformation experience.
• Financial services or another regulated environment.
• PMP, PgMP, SAFe or Technology Business Management credentials.

Details

• Location: Bangalore, Karnataka, India.
• Hybrid: 3 days in the office and 2 days at the PayPal office or home workspace for most employees.
• Travel: 0%.