Senior Manager, Strategic Accounts

Overview

Senior Manager, Strategic Accounts sustains and nurtures solid relationships with key clients that generate the most income for Razorpay.

What you'll do

• Build and maintain relationships with clients and key personnel within their company.
• Cross-sell and up-sell to the client base and grow the account to achieve the portfolio quota.
• Conduct business reviews to ensure clients are satisfied with their products and services.
• Attend meetings with clients inside and outside their offices to build better relationships.
• Achieve client relationship targets and KPIs as set by the team lead.
• Liaise with internal departments to ensure client needs are fulfilled effectively.
• Escalate and resolve areas of concern raised by clients.
• Carry out client satisfaction surveys and reviews.
• Monitor company performance against service level agreements and flag potential issues.
• Update the CRM for any change with regard to a client.

What you'll need

• Overall 8+ years of relevant experience in Key Account Management/Sales in B2B space.
• Knowledge of best customer service practices.
• Strong interpersonal skills and an ability to build rapport with customers.
• Go-getter attitude.
• Hardworking with strong work ethics.

Details

• Location: Bengaluru.