Senior Sales Engineer Customer Success

Overview

Senior Sales Engineer, Customer Success, partnering with Customer Success Managers and Security Services teams to help customers maximize the value of their Arctic Wolf solutions as a trusted technical advisor.

What you'll do

• Partner with existing customers to understand their needs and identify opportunities to expand their use of Arctic Wolf solutions.
• Deliver compelling presentations, demos, and technical discussions that showcase the value of Arctic Wolf's platform and services.
• Document and maintain a deep understanding of customer environments, including security tools, network architecture, authentication methods, and cloud services.
• Articulate Arctic Wolf's key differentiators and position our solutions effectively within a competitive landscape.
• Contribute to a culture of knowledge sharing through active participation in team enablement, collaboration channels, and best practice discussions.
• Support process improvements, training initiatives, and content creation projects that drive team effectiveness.
• Mentor and onboard new team members, sharing technical expertise, presentation skills, and sales engineering best practices.

What you'll need

• Minimum 4+ years of experience in a customer-facing role, ideally in sales engineering, technical consulting, or cybersecurity.
• Minimum 6+ years of experience supporting, designing, or delivering enterprise IT environments, preferably with a security focus.
• Strong expertise in enterprise IT infrastructure, including networking, identity management, cloud services, virtualization, and Windows, Linux, and macOS environments.
• Solid understanding of cybersecurity technologies and practices, including security operations, incident response, SIEM, XDR, EDR/EPP, IDS/IPS, and related security frameworks.
• Ability to communicate complex technical concepts and articulate business value to both technical stakeholders and executive decision-makers.
• Excellent communication, presentation, organization, and time management skills, with strong attention to detail.
• Understanding of the end-to-end sales process and experience working with CRM and productivity platforms such as Salesforce and Microsoft 365.
• Confidence speaking in customer-facing and public forums, including webinars, partner enablement sessions, and industry events.
• Familiarity with modern application deployment models, including cloud-native and containerized environments.
• A collaborative mindset with strong problem-solving skills and the ability to thrive in a fast-paced, customer-focused environment.

Nice to have

• Industry certifications such as CISSP, CISM, CISA, GCIH, or equivalent.
• Experience designing or supporting enterprise security solutions.
• Proven track record of exceeding goals in a sales engineering or customer-facing technical role.

Details

• Remote role, United Kingdom; candidates should be within easy travelling distance of Newcastle for occasional in-person meetings at the Newcastle office.
• Background checks are required for this position.
• May require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR); any offer is conditioned on authorisation to receive controlled software or technology.