Senior Security MS Engineer - WAF

Overview

Security Managed Services Engineer (L2) responsible for keeping clients’ security infrastructure and systems operational by handling tickets and incidents, monitoring, and supporting incident resolution within SLA.

What you'll do

• Monitor, identify, investigate, and resolve technical incidents and problems.
• Handle client requests/tickets and resolve them within agreed SLA.
• Manage work queues, perform operational tasks, and update tickets with resolution actions.
• Log incidents early by identifying issues and errors, and provide second-level support.
• Execute changes with proper approvals, flag risks, and follow mitigation plans.
• Audit incident and request tickets for quality and recommend improvements.

What you'll need

• Experience in managed services handling security infrastructure.
• Working knowledge of ticketing tools, preferably ServiceNow.
• Active listening skills using paraphrasing and probing.
• Strong planning skills to anticipate and adjust to changing circumstances.
• Excellent communication skills across different cultures and social groups.
• Willingness to put in longer hours when necessary.

Details

• Location: Chennai, India.
• Workplace type: On-site.