Senior Site Reliability Engineer

Overview

Senior Site Reliability Engineer focused on SaaS operations and reliability for the Workspace ONE UEM platform.

What you'll do

• Deploy and maintain production environments requiring high availability.
• Perform proactive troubleshooting and performance analysis of internal services and cloud environments.
• Support 24x7 incident escalations via rotating on-call schedule.
• Monitor server usage, capacity, and performance and coordinate with users or vendors on issues and changes.
• Build automation and self-healing features to reduce operational effort and improve uptime.
• Collaborate with global teams to design and develop deployment automation for new cloud service offerings.

What you'll need

• 7+ years experience in development, operations, site reliability, systems, or comparable cloud engineering roles.
• 7+ years experience with Unix/Linux or Windows operating systems.
• Experience with scripting languages including Python, PowerShell, or Bash/Shell Script.
• Proficiency with Ansible or similar configuration management tools (e.g., Chef, Puppet).
• Experience with Jenkins or similar build automation tools.
• Experience with monitoring and logging services (e.g., Elasticsearch, Wavefront, Uptime).
• Ability to configure and troubleshoot web applications to ensure SLA compliance.

Nice to have

• Experience with database administration and troubleshooting, especially Microsoft SQL Server.
• Experience with cloud-based infrastructure and services such as vSphere products and AWS.
• Knowledge of network software such as BIG-IP, DYN, and Route53.

Details

• Location: Bengaluru, India.
• Team provides overall 99.99% availability for enterprise and production services.
• Core application services include SQL Services.