Server/Compute Operations Engineer

Overview

Server/Compute Operations Engineer responsible for managing, monitoring, and maintaining installed systems and infrastructure to ensure availability and compliant operations.

What you'll do

• Manage and monitor installed systems and infrastructure according to company guidelines/SOPs.
• Ensure systems and infrastructure availability.
• Log network incidents and service disruptions with relevant details.
• Respond to alerts/alarms, assess severity, and begin troubleshooting per the defined SLA.
• Perform initial troubleshooting with basic checks and tests.
• Carry out backup, disaster recovery, data migration, and patch upgrade activities.
• Escalate complex issues to Level 2/Level 3 engineers when needed.

What you'll need

• 5 to 9 years of experience.
• Experience with ticketing tools (preferably ServiceNow).
• Experience with monitoring tools (preferably SolarWinds).
• Experience with virtualization (e.g., VMware, Virtual Box, Citrix).
• Hands-on network experience on routers, switches, firewalls, APs, and VPNs.
• Knowledge of networking protocols such as TCP/IP, DNS, and DHCP.
• Ability to work flexible hours/shifts and communicate clearly (written and verbal).

Details

• Location: Bengaluru, KA, India.