Overview
Senior ServiceNow ITSM Developer to design, develop, and implement ServiceNow IT Service Management solutions.
What you'll do
- Configure and customize core ServiceNow ITSM applications (Incident, Problem, Change, Request, CMDB, Knowledge, Service Portal).
- Develop business rules, client scripts, UI policies/actions, Flow Designer workflows, and integrations.
- Build and customize Service Portals, catalog items, and record producers.
- Ensure processes comply with GxP, SOX, and related regulatory standards.
- Implement integrations with external systems using REST/SOAP APIs, MID Server, and Integration Hub.
- Support platform upgrades, patching, and performance optimization; run unit testing and handle defects.
- Guide junior developers and participate in solution design, code reviews, and governance.
What you'll need
- 4+ years of ServiceNow development experience focused on the ITSM module.
- Proficiency in JavaScript, HTML, CSS, and AngularJS (for Service Portal).
- Experience with Flow Designer, Integration Hub, and ServiceNow scripting.
- Strong understanding of CMDB design, CSDM, and ITIL processes.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to work independently in an Agile environment.
Details
- Location: Bengaluru, India.
- Employment type: Full time Regular employee.
- Work mode: Hybrid (flexible work environment, including hybrid working).
Read the full description and apply on the company’s own careers page.
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