Solutions Engineer II

Overview

As a Solutions Engineer II, you are the technical expert prospects trust during the sales conversation. You partner with Account Executives to show prospects how Momentive products solve their problems, delivering in-depth demos and tailoring solutions to each prospect's requirements.

What you'll do

• Deliver in-depth product demonstrations and presentations that show the value and capabilities of our products, often across multiple opportunities in the same week.
• Partner daily with Account Executives to win new business, providing technical expertise and sales support on opportunities moving through a 90-day (or shorter) sales cycle.
• Meet with prospects and internal teams to understand customer requirements, then develop and implement a customized solution that speaks to their specific goals.
• Plan and prepare for each demo, with minimal guidance, so every session runs smoothly and on time.
• Respond to technical questions from prospects and provide product training and troubleshooting support during evaluations or pilot engagements.
• Build and maintain demo videos and demo environments, keeping data clean and functionality ready to show.
• Contribute to RFP responses and write clear answers to technical follow-up questions.
• Troubleshoot and resolve demo or environment issues quickly so they don't slow down a deal.
• Document solution details and what you hear from customers. Keep knowledge resources current and share feedback with Product Management.
• Stay current on product features, association and nonprofit technology trends, competitive products, and emerging tools.
• Share what you know with newer Solutions Engineers, assist with customer escalations as needed, and pitch in on other duties assigned by your manager.

What you'll need

• 2-4 years of experience in a sales, technical support, or engineering role.
• Bachelor's degree in computer science, engineering, or a related field.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
• Ability to learn and master new software and product updates quickly.
• Strong verbal, written, and presentation skills; you can explain technical concepts clearly to both technical and non-technical audiences.
• Ability to work independently and manage multiple, shifting priorities across several opportunities in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Customer-first mindset with excellent service orientation.
• Strong problem-solving, research, and analytical abilities.
• Coachable, with a genuine desire for continuous improvement.

Nice to have

• Experience supporting associations or nonprofit organizations.
• Familiarity with CRM systems, Salesforce preferred.

Details

• Remote (US only).
• Comfortable working normal office hours with extended periods of computer use; occasional travel may be required.
• Reports to the Manager/Director, Solutions Engineering.
• Must be eligible to work in the United States without sponsorship.