Sr. Associate I, Vision Care General Field Sales & Account Management

Overview

The Practice Solution Manager (PSM) in the Vision Care division drives growth of Alcon's market share and CL penetration within assigned top potential accounts by implementing value-adding services that drive customer engagement, and delivers training and coordinates educational events with the Professional Education team.

What you'll do

• Work in tandem with Sales Reps and KAM by partnering consultatively with Account Lead/Decision Maker, ECPs and other store team members to achieve mutually aligned goals.
• Deliver outstanding customer experience, drive patient engagement and improve retention for the practice.
• Drive best-in-class customer engagement solutions enabling Alcon market share growth, including practice staff training, patient journey development, and integration of digital solutions and other Alcon VC value proposition solutions.
• Promote the introduction of Alcon's digital platform and encourage new prescriptions/subscriptions, accelerating customer acquisition and consumer enrollment to subscription services.
• Assist ECPs to improve the consumer journey within the practice (CL awareness, practice efficiency opportunities such as around fitting, post-fitting support and subscription support programs through the digital platform) to accelerate CL sales growth and market share gain.
• Plan fitting events to effectively support the patient journey and enhance consumer experience with strategic Alcon brands.
• Maximize Alcon in-store visibility through POS materials and other visual merchandising initiatives.
• Coordinate the educational curricula in collaboration with the Professional Education team.
• Collaborate locally with Reps & KAM, Professional Education and Marketing to create and implement an outstanding practice support model.
• Deliver trainings and coordinate educational events to enhance the technical skills of ECPs.

What you'll need

• Minimum full-time bachelor's degree in optometry.
• Minimum 3 years of extensive optical retail experience from market-leading companies.
• Passion for understanding the mindset of ECPs and consumers and keeping up with commercial and technology trends.
• Passion for execution and drive for results.
• Willingness to learn on the job.
• Excellent verbal communication skills.
• Ability to successfully collaborate and build relationships with internal teams.
• Languages: Hindi and English for the North Region; English and Kannada/Tamil for the South Region.

Nice to have

• B.Optom + MBA.

Details

• Location: Delhi, India.
• Regular business trips are required for this function.