Sr. Facility Manager

Overview

Sr. Facility Manager role at JLL leading facilities management operations across multiple sites within an assigned cluster.

What you'll do

• Lead and oversee facilities management operations across multiple sites within the assigned cluster.
• Ensure consistent delivery of hard services, soft services, and workplace experience standards across all locations.
• Drive operational excellence through standardization, process compliance, and continuous improvement initiatives.
• Conduct regular site reviews and operational audits to ensure service quality and compliance.
• Monitor and review operational KPIs and SLAs across all sites.
• Analyze performance metrics, identify operational gaps, and implement corrective actions.
• Prepare and present operational dashboards, monthly reviews, and management reports.
• Drive service delivery improvements through data-driven decision-making.
• Manage cluster-level operational budgets and ensure financial targets are achieved.
• Monitor expenses, optimize operational costs, and improve cost efficiencies.
• Review billing, invoicing, forecasting, and financial reporting activities.
• Support annual budgeting and financial planning processes.
• Manage vendor performance across engineering, soft services, security, landscaping, pest control, and specialized services.
• Ensure vendors comply with contractual obligations, SLAs, safety standards, and statutory requirements.
• Conduct periodic vendor performance reviews and support contract renewals and negotiations.
• Drive service quality improvements through effective vendor governance.
• Serve as the primary point of contact for key client stakeholders across the cluster.
• Build and maintain strong client relationships through proactive engagement and service responsiveness.
• Conduct regular governance meetings, business reviews, and escalation management discussions.
• Ensure high levels of client satisfaction and support account growth opportunities.
• Lead and mentor site managers and operational teams across the cluster.
• Ensure proper staffing, training, succession planning, and performance management.
• Foster a culture of accountability, collaboration, and customer service excellence.
• Ensure compliance with statutory regulations, safety requirements, and organizational policies.
• Drive EHS initiatives and risk mitigation programs across all managed sites.
• Support audits, inspections, and incident management processes.

What you'll need

• Bachelor's Degree in Engineering, Facilities Management, Business Administration, or related discipline.
• 12–18 years of experience in facilities management or property operations.
• Proven experience managing multi-site and multi-city operations.
• Strong exposure to corporate real estate, commercial facilities, industrial, or mixed-use portfolios.
• Strong understanding of integrated facilities management operations.
• Expertise in KPI management, operational reporting, and governance reviews.
• Financial acumen with experience in budgeting and cost management.
• Vendor management and contract administration experience.
• Strong operational planning and problem-solving capabilities.
• Strong leadership and stakeholder management skills.
• Excellent communication and presentation abilities.
• Strategic thinking with operational execution focus.
• Ability to manage multiple priorities across geographically dispersed teams.

Nice to have

• Certifications in Facilities Management or Project Management.
• Experience in client-facing leadership roles.

Details

• Location: On-site, Bengaluru, KA.
• Scheduled weekly hours: 48.