Systems Engineer

Overview

Systems Engineer responsible for day-to-day operation of the Middleware Platform, Azure and Windows server estate, including alert response, incident resolution within SLA, product and application deployment, approved changes and systems improvement. The role includes rotating 24×7 support and an automation mandate covering PowerShell, Azure automation tooling and AI agents for routine operational tasks.

What you'll do

• Administer Azure infrastructure, including provisioning, resizing and decommissioning resources according to documented standards and approved change requests.
• Support Azure PaaS workloads including App Services through deployments, configuration, scaling and restarts.
• Apply resource tagging, cost-optimisation recommendations and policy compliance actions as directed.
• Own the alert queue on your shift and monitor Logic Monitor, Azure Monitor, Log Analytics and the enterprise monitoring platform.
• Acknowledge, triage and action alerts within SLA.
• Investigate alerts using KQL queries, Application Insights telemetry and Windows Event Logs.
• Identify duplicate or non-actionable alerts and propose threshold changes, aggregation windows and suppression rules.
• Maintain monitoring coverage, report unavailable agents or unmonitored resources, and build or maintain dashboards and workbooks.
• Resolve incidents end to end and support Team Members during major incidents with diagnostics, evidence gathering and communication updates.
• Contribute to root cause analysis by collecting logs and timelines, documenting findings and implementing assigned corrective actions.
• Perform proactive health checks across applications, servers and Azure resources, including disk, CPU, memory, service state, certificate expiry and backup success.
• Build application architecture knowledge, update application and alert-handling documentation, and perform pre- and post-product functionality checks.
• Track recurring issues and raise them as problem records rather than repeatedly applying the same workaround.
• Perform performance troubleshooting using standard OS and Azure diagnostic tools.
• Write and maintain PowerShell scripts for administration, health checks, reporting, scheduled tasks and cleanup jobs.
• Build automation using Azure Automation Runbooks, Logic Apps and Power Automate.
• Contribute to AI agents for log summarisation, alert triage and classification, incident-note drafting and runbook and knowledge-base questions.
• Apply prompt engineering to generate scripts, configurations and documentation, and verify AI output before production deployment.
• Administer Windows Server in Azure and hybrid environments.
• Support IIS, including application pools, bindings, virtual directories, logs and basic performance troubleshooting.
• Perform SSL/TLS certificate renewal, installation, binding, store management and expiry monitoring.
• Support Windows Failover Clustering and SQL Server Always On with Team Engineers and Database Administrators.
• Work within ITIL incident, problem and change management using ServiceNow.
• Raise and document change requests accurately and complete them within approved windows.
• Maintain and improve runbooks, SOPs and knowledge articles.
• Provide shift handovers and status updates to stakeholders during incidents.

What you'll need

• 4–6 years in systems administration, application and infrastructure support or cloud operations.
• Minimum 4 years of hands-on production Azure administration, excluding lab, training or certification-only exposure.
• Minimum 3 years administering Windows Server in production.
• Experience working to SLAs in a ticket-driven support environment.
• Willingness and availability to work rotating 24×7 shifts and out-of-hours maintenance windows.
• Graduation or above.
• Clear written and spoken English.
• Ability to write an incident update that a non-technical stakeholder can follow.
• Reliable, organised and comfortable asking for help early rather than late.
• Azure PaaS and IaaS administration experience.
• Windows Server administration, IIS administration and SSL certificate handling.
• Azure Monitor and Log Analytics, with working ability to read and write basic KQL.
• PowerShell scripting, including the ability to write and modify scripts independently rather than only run existing ones.
• Ticketing and ITIL process discipline.
• Practical use of AI/LLM tools in a work context, with at least one concrete example of manual work automated or removed.
• Required AZ-104 (Azure Administrator Associate), held rather than training completed.
• Accountability for what you deploy, regardless of what produced it.
• Responsible-AI practice without exception.

Nice to have

• Healthcare or other regulated-industry experience.
• AZ-900.
• AI-900.
• ITIL Foundation.
• MCSA or equivalent Windows Server certification.

Details

• Remote role in Pune or Baroda, India.
• Rotating 24×7 shifts, including planned maintenance windows and change events.
• Out-of-hours maintenance windows are part of the role.
• The role works alongside Team Engineers and Database Administrators.