Systems Engineer-Force.com

Overview

Salesforce is seeking a Systems Engineer to administer, manage, and optimize Finance systems and applications, serving as the primary process expert in the service area and partnering with developers, business stakeholders, and cross-functional technology teams.

What you'll do

• Own day-to-day administration, configuration, and optimization of Salesforce.
• Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
• Maintain data quality, integrity, and overall platform health.
• Manage Salesforce releases, upgrades, and the rollout of new platform capabilities.
• Redesign processes to incorporate AI agents alongside human support engineers.
• Identify opportunities to automate manual business processes and improve operational efficiency.
• Monitor existing automations and troubleshoot failures or performance issues.
• Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
• Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
• Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.
• Develop and maintain reports, dashboards, KPIs, and management reporting.
• Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.
• Own Salesforce security and access-control models.
• Establish governance standards for configuration, development, deployment, and change management.
• Ensure solutions comply with enterprise security, audit, and data-governance requirements.
• Provide Level 2/3 support for Salesforce issues.
• Analyze and resolve complex configuration, automation, data, security, and integration issues.
• Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
• Manage the end-to-end lifecycle for configuration management, from requirements through testing and deployment.
• Manage sandbox environments, testing, UAT, deployments, and production releases.
• Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
• Maintain appropriate documentation for configurations and business processes.

What you'll need

• 6+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.
• Expert knowledge of Salesforce and/or other platform native functionality, including Agentforce.
• Expert knowledge of Force.com platform best practices.
• Demonstrated experience with AI/agentic workflow transformation.
• Willingness to experiment with new ideas, tools, and practices; agile and capable of supporting multiple competing priorities.
• Proficiency in verbal and written communication.
• Required certifications: Salesforce Certified Advanced Administrator; Salesforce Certified Platform App Builder; Salesforce Certified Agentforce Specialist.

Nice to have

• Salesforce development skills (Apex and Lightning Web Components - LWC).

Details

• Location: India - Hyderabad.
• Job category: Software Engineering.