Team Lead Digital Brand Advocate

Overview

Team Lead Digital Brand Advocate to optimize brand-focused online customer experiences on Lowes.com in Bengaluru.

What you'll do

• Optimize brand and online customer experiences on Lowes.com with cross-functional partners.
• Analyze and improve online sales, traffic, and conversion via assortment, content, promotions, inventory, and returns.
• Ensure new and promotional items are optimized and support suppliers with online/system troubleshooting.
• Use customer behavior and analytics to execute strategic plans and align initiatives with supplier and merchandising partners.
• Analyze KPIs and feedback (CSAT, reviews, Q&A) to continuously improve customer experience.
• Lead presentations and reporting to communicate insights and execution across digital channels.

What you'll need

• 6+ years’ experience in Online/Retail Merchandising, Data Analytics, Digital Marketing, or Vendor Management.
• Online retail understanding of basic online KPIs.
• Experience with vendor management systems and data analysis.
• Technical aptitude to learn database systems and web-based platforms (Adobe, Google Analytics, Power BI).
• Team/people management experience.
• Proficiency in Excel and PowerPoint.
• Strong presentation and communication skills.

Details

• On-site office in Bengaluru.