Technical Support Engineer

Overview

Senior Technical Support Engineer who serves as the frontline for customers facing complex issues with Chainguard Images, escalating to Engineering as needed and translating technical problems for both technical and non-technical audiences.

What you'll do

• Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
• Escalate issues to the Engineering team when needed.
• Communicate with customers to keep them and your SLAs informed and satisfied.
• Explain technical concepts clearly to both technical and non-technical audiences.
• Create detailed write-ups of new issues and contribute Knowledge Base articles.
• Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• Escalate bugs, feature requests, and other issues to Engineering and GTM teams.
• Seek new challenges and share knowledge with colleagues.
• Participate in an on-call rotation for after-hours, weekend, and holiday support.

What you'll need

• 3+ years supporting enterprise customers with a confident, calm approach.
• 2+ years of experience with Linux, Docker and Kubernetes.
• Stellar written and verbal communication skills.
• Experience supporting teams across Engineering, Customer Success, and other functions.
• Comfort with DevOps tooling, including CI/CD, Linux, GitHub, Helm Charts, Terraform, and open source software.
• A bachelor's degree (STEM preferred) or equivalent experience.

Nice to have

• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
• Familiarity with security frameworks, software supply chain security, or vulnerability scanning.
• CKA, CKAD, CKS or KCSA certifications; aspiration to become a Kubestronaut.
• Startup experience.

Details

• Location: India, remote.
• On-call rotation including after-hours, weekend, and holiday support.