Technology Product Management Lead Analyst – C13

Overview

Technology Product Management Lead Analyst (C13) supporting the evolution of Citi's Operating Model AI (OMAI) platform, serving as liaison between Business, Operations, Risk, Controls, Data, AI/Analytics and Technology teams to deliver operational transparency, governance, reporting, workflow management and data-driven decision making.

What you'll do

• Partner with business stakeholders, product leadership, engineering teams and end users to define and deliver OMAI platform capabilities.
• Gather, analyze and document business, process, system and data requirements.
• Translate business objectives into Epics, Features, User Stories, Acceptance Criteria and Process Flows.
• Create, prioritize and maintain a well-groomed product backlog aligned with business priorities.
• Ensure requirements meet Definition of Ready and Definition of Done standards.
• Facilitate workshops, working sessions, demos and stakeholder reviews to drive alignment and clarity.
• Partner with Agile teams through sprint planning, backlog refinement, reviews, retrospectives and release activities.
• Provide ongoing functional guidance and requirement clarification to development and QA teams.
• Coordinate across Product, Engineering, Data, AI, Operations, Governance and Risk teams to drive delivery.
• Analyze current-state and future-state processes and identify opportunities for automation, efficiency gains and workflow optimization.
• Support implementation of AI-enabled capabilities, analytics, reporting enhancements and workflow automation.
• Validate delivered functionality against business requirements and expected outcomes.
• Support User Acceptance Testing (UAT), defect triage and release readiness activities.
• Monitor delivery metrics, user feedback and platform adoption to drive continuous improvement.
• Drive process improvements related to requirements management, Agile execution, prioritization and delivery governance.
• Act as the voice of the customer while balancing competing business and technology priorities.
• Communicate roadmap updates, risks, dependencies and delivery progress to stakeholders and leadership.
• Assess and manage risks, ensuring adherence to applicable policies, controls and governance standards.

What you'll need

• 6-10 years of experience in Product Management, Product Ownership, Business Analysis or related Technology roles.
• 5+ years of experience defining and documenting business requirements, managing product backlogs, Epics, Features, User Stories and Acceptance Criteria.
• Strong experience working in Agile environments utilizing Scrum, Kanban, SAFe or similar methodologies.
• Experience partnering with Technology, Data, QA, Operations and Business stakeholders throughout the product lifecycle.
• Demonstrated ability to prioritize competing initiatives, manage multiple workstreams and successfully deliver complex programs.
• Strong stakeholder management skills with the ability to influence outcomes and drive consensus across multiple teams and organizations.
• Experience with Jira, Confluence or similar product management and collaboration tools.
• Ability to create process flows, business requirements documents, functional specifications, user stories, acceptance criteria and user journey maps.
• Working knowledge of SQL, reporting tools, analytics platforms and data management concepts.
• Exceptional communication, presentation, facilitation and stakeholder management skills.
• Strong analytical, problem-solving and critical-thinking abilities with keen attention to detail.
• Ability to influence without direct authority and communicate complex business and technical concepts to technical and non-technical audiences.
• Strong organizational skills, execution focus, and ability to adapt and perform in a fast-paced, evolving environment.
• Proactive self-starter with a strong sense of ownership, accountability and commitment to delivering business value.
• Bachelor's/University degree preferred.

Nice to have

• Experience with AI-assisted tools, automation technologies, workflow platforms and digital transformation initiatives.
• Experience within Financial Services, Banking, Risk, Controls, Compliance, Operational Excellence or Data Management organizations.

Details

• Location: Chennai, Tamil Nadu, India.
• Employment type: Full time.