Technology Support Engineer

Overview

Technology Support Engineer responsible for resolving incidents and problems across business system components and maintaining operational stability.

What you'll do

• Resolve incidents and problems to ensure operational stability.
• Create and implement Requests for Change (RFC) and update knowledge base articles for troubleshooting.
• Collaborate with vendors and support service management teams for issue analysis and resolution.
• Deploy, configure, and manage Aviatrix Controller and CoPilot platforms.
• Troubleshoot cloud connectivity and routing issues and support high availability and scalability.

What you'll need

• Minimum 5 years of experience in cloud infrastructure.
• Proficiency in cloud infrastructure.
• Experience with cloud service models including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS).
• Strong knowledge of network architecture and virtualization technologies.
• Familiarity with incident management and change management processes within cloud environments.
• 15 years full-time education is required.

Details

• Location: Bengaluru.