UK Solutions Architect (Req #1500)

Overview

Technical lead for targeted key solution sets, acting as a key contributor in the pre-sales process by assisting the regional sales team in evaluating customers' needs and developing solutions from concept to implementation.

What you'll do

• Provide technical expertise and credibility to the account team on designated focus area
• Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas
• Assist sales account managers with overall account planning as it relates to technical aspects of hardware, software, and services opportunity development
• Assist sales account managers with project management for complex presales engagements
• Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
• Assist account teams with collecting customer business and technical requirements and determining recommended solution(s)
• Develop solution architecture and detailed line item configurations/bills of material (BOMs)
• Develop proposal and/or presentation of recommended solutions
• Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
• Function as liaison to end-user customer technical staff regarding solution and implementation specifics
• Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
• Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
• Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
• Conduct knowledge transfer with SAT members around solution updates, implementation lessons learned, etc., as relevant
• Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution and its implementation or deployment, as needed
• Assist in developing customer get-well plan, if applicable
• Assist sales and services management in identifying candidate solution areas for ePlus development or investment
• Complete training, per development plan, and maintain certifications in accordance with focus area
• Assist Services Director with helping improve procedures and functions
• Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
• Participate in weekly SAT planning conference calls
• Complete administrative tasks (expenses, time reporting) in a timely fashion

What you'll need

• College degree or applicable work experience
• Two or more years of experience in designing or implementing complex network or systems/storage solutions
• Three or more years of experience in providing pre-sales engineering support
• Network engineering or systems/storage engineering experience
• Pre-sales support experience
• Excellent written communications skills
• Strong attention-to-detail
• Excellent oral presentation skills

Nice to have

• Certifications in applicable technology
• Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft

Details

• Location: London, England; Remote - UK
• Participate in weekly SAT planning conference calls