XMO Proactive Engineer

Overview

Proactive Engineer role focused on analyzing digital employee experience data, identifying challenges, and coordinating remediations and automations to improve end-user experience.

What you'll do

• Gather, research, and analyze data from sources including Digital Experience Management tools, ServiceNow, and SCCM.
• Capture business requirements with Experience Leads for improving the digital employee experience.
• Translate between business requirements and technical specifications for stakeholders.
• Partner with the automation team to define requirements, and design remediation and automation solutions.
• Create and execute test scenarios for remediation and automation initiatives.
• Measure impact, gather feedback, and support continuous improvement of remediation and automation efforts.
• Prepare and present monthly Experience Level Reports (XLR) to customers with insights and recommendations.

What you'll need

• Zscaler experience and certification are required.
• Bachelor's degree in a relevant field such as Business Administration, Computer Science, or related.
• 4-6 years’ relevant experience in business analysis or data analysis (or equivalent education/experience).
• Strong analytical and critical thinking skills for identifying patterns, trends, and improvement areas from data.
• Excel and PowerPoint proficiency is required.
• Ability to troubleshoot basic technical issues using Digital Experience Management tools and platforms.
• Endpoint troubleshooting experience with Windows and/or Mac.