Account Installation Associate Representative - Cigna Healthcare

Overview

Administers the installation of assigned client accounts, including structure and billing set up, database loading, ID card set up, benefit package build, and client and broker website access, and supports those accounts by responding to inquiries and resolving issues.

What you'll do

• Administer the installation of assigned accounts, including structure and billing set up, eligibility collection, database loading and ID cards.
• Provide support to assigned accounts by responding to inquiries or resolving issues of concern.
• Conduct detailed review of eligibility and plan benefit information.
• Perform database loading, including client coverage, premium, enrollment and benefit plan information.
• Distribute ID cards and maintain all tracking tools as they pertain to account installation.
• Implement benefit, premium and structure changes for existing clients.
• Provide sales and account management support by responding to inquiries or resolving issues of concern.

What you'll need

• Bachelor's Degree or equivalent.
• Strong verbal and written communication skills.
• Ability to identify system enhancements for increased effectiveness.
• Experience using Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access); Excel proficiency (VLOOKUP, pivot tables).
• Good knowledge and understanding of account installation and business/operating processes and procedures.

Nice to have

• US or International health insurance knowledge.
• Prior benefit installation experience.

Details

• Location: Bengaluru, India.
• Fast-paced environment with tight deadlines and turnaround times.