Associate, HR Services

Overview

The Associate, HR Services (Lifecycle) provides accurate and reliable HR administration supporting employees and managers across EMEA, completing recurring, often high-volume administrative activities across the employee lifecycle, primarily in Workday and ServiceNow.

What you'll do

• Complete recurring HR administrative activities across the employee lifecycle using established processes and work instructions.
• Process approved employee changes, maintain employee information and complete other standard HR transactions assigned to the Lifecycle team.
• Use Workday and ServiceNow to process assigned transactions and requests, update employee information, review case details, record completed actions and maintain accurate HR records.
• Complete standard corrections to employee and organizational information following approved requests and documented procedures.
• Check that the appropriate information and approvals are available before making changes and escalate discrepancies that cannot be resolved through established steps.
• Upload, maintain and organize employee documents and HR records in the appropriate systems.
• Check that documentation is complete, correctly recorded and stored in accordance with established records-management requirements.
• Complete recurring audits, validations and data-quality checks using established reports, checklists and procedures.
• Identify missing, incomplete or inconsistent information, complete standard corrections where instructed and raise exceptions for further review.
• Complete routine financial administration for HR Services, including processing receipts, invoices, purchase orders and expense-related documentation in accordance with established procedures and controls.
• Support straightforward administrative requests from employees, managers and HR colleagues, obtaining missing information where required and providing factual updates.
• Check work carefully before completion and follow applicable HR controls, approval requirements, data privacy and information security procedures.
• Handle employee, personal and financial information confidentially and accurately.
• Manage assigned recurring activities within established deadlines and service levels.
• Work collaboratively with Lifecycle and wider HR Services colleagues, maintain knowledge of relevant work instructions and systems, complete required training and seek support when a request falls outside established procedures.

What you'll need

• Strong attention to detail and commitment to getting transactions, employee data, documentation and financial administration right the first time.
• Ability to follow work instructions, checklists, controls and established procedures consistently without varying from the documented process unless instructed.
• Ability to complete routine employee data changes, corrections, document uploads, records maintenance and other recurring administrative activities accurately.
• Able to compare information, identify straightforward errors or missing data and follow documented steps to correct or report them.
• Comfortable handling routine receipts, invoices, purchase orders and other financial administration accurately and in accordance with established procedures.
• Helpful and professional service orientation towards employees, managers and HR colleagues.
• Ability to stay organized, manage recurring activities and maintain accuracy when working with repetitive tasks or higher volumes of work.
• Clear written and verbal communication skills and ability to exchange straightforward information with employees, managers and HR colleagues.
• Ability to handle sensitive employee, personal and financial information carefully and in accordance with established requirements.
• Comfortable learning and using Workday and ServiceNow to process transactions, maintain information and manage assigned administrative requests.

Nice to have

• Previous experience in HR administration, business administration, shared services, data administration or another transactional support environment.
• Experience completing repetitive or high-volume administrative activities accurately.
• Exposure to Workday, ServiceNow or comparable HR and case-management systems.
• Experience working with employee records, data entry, document management, audits or financial administration.
• Experience supporting European/EMEA operations or working in an international environment.

Details

• Location: Office, India.