Associate Manager, B2B Sales

Overview

Lead and manage a B2B sales team, driving revenue growth through customer success and revenue retention motions while building strategic client relationships.

What you'll do

• Oversee the management of the team(s) supporting accounts to drive revenue generation and business growth.
• Lead sales team(s) and drive team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion).
• Manage, build and develop strategic client relationships through a balanced level of engagement with the Sales Director and external-facing clients.
• Lead the team to achieve business targets and assigned performance targets weekly, monthly and quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Enable the team by removing roadblocks and helping resolve challenges that affect sales opportunities.
• Monitor and drive team call time and productivity; conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practices for client and specific territories.
• Stay current on developments in client services and the market, and keep the team informed on the latest trends.
• Act as the point of escalation for clients and respond promptly to any issues.
• Maintain balanced communication with the Sales Director and external-facing clients to foster and develop strategic client relationships.
• Work with client contacts on reporting and forecasting.
• Ensure team understanding of how to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.

What you'll need

• English language proficiency (required).

Details

• Location: IND Gurugram - 5th Floor Block A DLF Building 6.
• Employment type: Full time.