Associate Systems Support Engineer

Overview

Tier 2 Windows Support Engineer for an infrastructure support team, handling day-to-day Windows Server administration, monitoring, troubleshooting, patching, and incident management.

What you'll do

• Provide Tier 2 support for Windows Server environments.
• Administer and troubleshoot Windows Server 2016/2019/2022 issues.
• Perform server health checks and investigate performance problems.
• Conduct patching activities, validate health before/after, and handle patching failures.
• Monitor server infrastructure, investigate alerts, and resolve incidents within SLAs.
• Maintain ticket updates and update operational/knowledge base documentation.
• Participate in incident, request, change, and problem management processes (ITIL-based).

What you'll need

• 2–5 years of experience in Windows Server administration/support.
• Hands-on experience with Windows Server 2016/2019/2022.
• Good knowledge of Active Directory.
• Good understanding of Group Policy.
• Working knowledge of DNS and DHCP.
• Experience troubleshooting Windows Server issues.
• Experience with ITSM/ticketing tools such as ServiceNow.

Details

• Employment type: Full-Time.
• Work mode: On-site/Hybrid as applicable, with 24x7 rotational shifts and occasional after-hours/on-call support.
• Location: Remote Pune-Baroda, India.