Benefits Analyst

Overview

Support day-to-day global benefits administration with a focus on India, taking ownership of routine benefits operations at GitLab's Bangalore hub while working with a Senior Benefits Analyst.

What you'll do

• Support day-to-day administration for assigned benefits programs, including eligibility, enrollment, benefits onboarding, billing, reporting, audits, quality assurance, documentation, and issue resolution, with a particular focus on India.
• Review benefits and team-member data from multiple sources, research discrepancies and root causes, and recommend next steps for manager or senior team-member review.
• Work with brokers and vendors on day-to-day benefits operations, and support the Senior Benefits Analyst with renewals, plan changes, implementations, testing, launches, and post-launch improvements.
• Plan, host, and manage benefits events at the Bangalore hub, and coordinate assigned benefits activities across selected countries and employment arrangements.
• Apply documented processes and escalate questions that require deeper local or technical expertise.
• Partner with Payroll, Finance, People Operations, and People Technology on accurate reporting, billing reconciliation, eligibility data, and compliance-related processes.
• Support People Operations in resolving team-member benefits inquiries, explain moderately complex benefits topics in accessible language, and escalate cases appropriately.
• Analyze benefits utilization, cost, survey, and qualitative data to identify trends and prepare summaries, insights, and recommendations.
• Maintain accurate documentation, process guides, trackers, and communications; support the transition of administrative processes and recommend ways to simplify, standardize, or automate them, including responsible use of artificial intelligence tools.
• Protect accuracy and team-member experience, communicate progress and risks, and seek guidance on prioritizing improvements.

What you'll need

• Experience supporting benefits administration, including enrollment, reporting, and audits, and working with benefits brokers or vendors.
• Experience supporting benefits in more than one country.
• Working knowledge of core benefits concepts, such as medical, dental, vision, life, disability, and supplemental benefits.
• Experience using a human resources information system (HRIS), benefits administration platform, or similar operational tools, with attention to detail in data entry, testing, reconciliation, and quality assurance.
• Intermediate or stronger Excel or Google Sheets skills, including VLOOKUPs, filters, pivot tables, and data analysis; macros aren't required.
• Ability to evaluate multiple sources, identify patterns or discrepancies, and develop evidence-based recommendations with appropriate guidance.
• Clear written and verbal communication skills, including the ability to explain benefits topics in accessible language and collaborate across functions.
• Ability to manage assigned work, meet deadlines, communicate when blocked, and distinguish urgent work from work that can be sequenced.
• A collaborative, learning-oriented approach, willingness to apply feedback, and curiosity about using artificial intelligence tools responsibly.
• Ability to be based in Bangalore and go to the Bangalore hub to host and manage benefits events, with flexibility for collaboration across time zones, including Pacific time.

Nice to have

• Global technology company experience.
• Workday experience.

Details

• Based in Bangalore, India, with periodic office presence at the Bangalore hub for hosting and managing benefits events.
• Flexibility to collaborate across time zones, including Pacific time.
• Reports to the Manager, Global Benefits; focuses on benefits programs, not leave administration.