Engineering Executive

Overview

The Engineering Executive handles incident management, facilities helpdesk requests, remote monitoring, work permits and operational reporting for critical systems and facilities on a global scale.

What you'll do

• Handle incidents and work orders for critical systems through incident management software.
• Provide updates and follow-ups within SLA, escalate incidents, and communicate with stakeholders.
• Prepare post-incident reports with detailed root causes for business-affected incidents.
• Prepare and share open incident status reports monthly.
• Handle facilities service requests through D365/CFS.
• Receive and log complaints with complete request details.
• Assign requests using the appropriate service-level hierarchy and dispatch them to the appropriate department.
• Coordinate with assignees, monitor response times, follow up on request progress, and communicate with requestors through task closure.
• Prepare daily, weekly and monthly facilities service-request reports, including recurring-call reports.
• Assist the manager with analyses and prepare or contribute to monthly management reports for clients.
• Work with engineering and facilities departments on operational procedures.
• Remotely monitor mail and voice alarms for critical systems.
• Monitor Iconics alarms and faults for remote locations and escalate potential issues according to SLA.
• Record alarms and faults by shift and compile monthly records for stakeholders.
• Prepare and share weekday and weekend work-permit reports according to SLA timelines.
• Record permit-status communications and prepare end-of-work reports.
• Prepare duty logs at the end of each shift.
• Prepare weekly histograms, daily Iconics alarm/fault reports, weekly incident reports, monthly management reports and ad hoc reports for the relevant teams, clients and stakeholders.
• Put best practices in place and work with the team to meet performance targets set out in the KRA.

What you'll need

• Knowledge of and a penchant for using technology tools in day-to-day tasks.
• Excellent organization, time-management and prioritizing skills.
• Attention to detail.
• Fluent spoken and written English.
• Ability to communicate with colleagues, clients and vendors.
• Flexibility in working with a team.
• Customer-centric focus.
• Superior organizational skills to manage daily activities effectively.

Details

• Location: Bengaluru, KA.
• On-site role.
• Scheduled weekly hours: 54.