Enterprise Account Manager

Overview

As an Enterprise Account Manager, you will build and expand relationships with enterprise-level clients, understand their business needs, and align DEPT®'s services to deliver satisfaction and growth.

What you'll do

• Build and maintain strong, long-lasting relationships with enterprise-level clients.
• Understand clients' business goals and challenges to align our services with their needs.
• Act as the main point of contact and advocate for clients within the organization.
• Ensure client retention and satisfaction through proactive communication and issue resolution.
• Identify opportunities for upselling and cross-selling additional services.
• Collaborate with internal teams to create customized solutions that address clients' evolving requirements.
• Develop account plans and strategies to achieve targets.
• Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients.
• Work closely with sales, marketing, project management, development, and support teams to deliver comprehensive solutions and support to clients.
• Communicate client feedback to internal teams for continuous improvement.
• Manage contract negotiations, renewals, and pricing discussions.
• Collaborate with legal and finance teams to ensure compliance with company policies and regulations.
• Track and report on key account metrics, account performance, and client satisfaction.
• Use data-driven insights to make informed decisions and identify areas for improvement.
• Promote customer success stories and testimonials to showcase the value of our services.
• Act as a customer advocate within the company, ensuring client feedback contributes to better development and improvement.

What you'll need

• Bachelor's degree in business, marketing, or a related field.
• Proven experience as an Account Manager or in a similar client-facing role within the IT industry.
• Strong understanding of IT products, services, and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Results-oriented with a focus on achieving account targets and customer satisfaction.