Global Partner Operations - Business Development Manager

Overview

Lead the Partner Operations Business Development team and grow Laundryheap's global network of B2C and B2B laundry partners, based in the India office and reporting to the Head of Partner Operations.

What you'll do

• Lead and support the Partner Operations Business Development team through coaching, mentoring and day-to-day guidance.
• Set clear goals, monitor performance and help team members grow professionally.
• Support regional Business Development Associates across global markets and act as the main point of contact for escalations.
• Track team performance and partner acquisition goals, and share regular updates with leadership.
• Continuously improve processes and help build the future structure of the Partner Operations function as the business scales.
• Identify new B2C partnership opportunities through market research and competitor analysis.
• Develop strategies to grow the partner network across existing and new markets.
• Build strong relationships with partner facilities and create long-term, mutually beneficial partnerships.
• Lead commercial discussions and contract negotiations in collaboration with Legal and Finance teams.
• Drive partner acquisition targets while ensuring high service quality.
• Design and improve scalable processes for identifying and onboarding B2B partners.
• Manage the full partnership journey from sourcing and outreach to negotiation, onboarding and operational launch.
• Maintain and improve partner contracts and commercial terms.
• Monitor pricing, market trends and competitor activity to identify new opportunities.
• Support new partners through onboarding and resolve operational challenges during launch.
• Work closely with Regional Operations teams to understand market needs and maintain quality standards.
• Document best practices to help replicate successful partnership models across markets.
• Ensure the business has the right partner capacity to support growth and identify capacity risks before client launches.
• Share regular updates on partnership pipelines and business performance.
• Represent Partner Operations in cross-functional planning and expansion initiatives.

What you'll need

• 3+ years of experience in Business Development, Partnerships or a similar role, preferably in a fast-growing company or startup.
• Previous experience managing and developing a team through coaching, performance management and day-to-day leadership.
• Strong communication, presentation and negotiation skills.
• Confidence leading remote discussions and negotiations with international stakeholders.
• Experience building and managing partner pipelines and recruitment strategies.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• A proactive mindset with creative approaches to business development and lead generation.
• Excellent organisational skills and the ability to work independently.
• Experience negotiating commercial agreements and managing long-term strategic partnerships.
• Familiarity with CRM platforms such as Salesforce, HubSpot or similar.
• Strong commercial acumen and a data-driven approach.
• Experience working across international markets with strong cultural awareness.
• Bachelor's degree in Business, Sales, Supplier Management or a related field (or equivalent practical experience).
• Excellent English communication skills.

Nice to have

• Experience using reporting or business intelligence tools such as Google Data Studio or Power BI is an advantage.
• Hindi or Urdu language skills are a plus.

Details

• Location: Bengaluru, Karnataka, India (India office).
• Reports to the Head of Partner Operations.