iCare Connect Engineer

Overview

Lead the design, development and support of Patient Support Services solutions on the iCare Salesforce Health Cloud platform, acting as the Health Cloud subject matter expert within Agile teams.

What you'll do

• Lead the design of Patient Support Services (PSS) solutions for large programs, products, and projects.
• Act as authority and subject matter expert on standards and practices related to Patient Services functional expertise in Salesforce.
• Work with team and fellow Engineers to track and align on solutions built across different streams in the Program.
• Work as part of Agile teams on large programs, governing and shaping delivery of projects, including design, architecture and enhancements, with a focus on optimizing business processes and finding business and technical alignment across multiple therapeutic areas where possible.
• Develop and review complex solutions using Apex, LWC, Visualforce, triggers, flows, Omni Components and standard Salesforce features.
• Act as the Health Cloud expert, providing technical guidance, making technical decisions, and enforcing best practices through code reviews.
• Build and maintain integrations using REST/SOAP APIs, Platform Events, Streaming APIs, and middleware (IICS, AWS API GW, etc.).
• Work with architects to define integration patterns and data flow designs.
• Work with business analysts and stakeholders to gather, refine, and translate requirements into technical solutions.
• Build and maintain integrations with third-party systems using APIs and web services.
• Conduct code reviews, unit testing and debugging, and ensure security, scalability, and data quality.
• Maintain unit test coverage (≥75%) and ensure reliable CI/CD deployments.
• Work with version control tools (Git) and DevOps platforms (Copado, Gearset, Azure DevOps, Jenkins).
• Guide and mentor junior developers on the team.
• Troubleshoot production issues, identify root causes, and implement fixes.
• Optimize performance, improve existing automations, and refactor legacy components.
• Stay updated on Salesforce releases and recommend improvements.
• Provide solution guidance for highly complex business processes and regulatory, compliance and cybersecurity processes (HIPAA, Data Privacy, GxP, etc.).

What you'll need

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Understanding of life sciences/pharma.
• Proven experience as a senior developer / technical lead or in a similar role, with a strong background in software development or engineering.
• 7+ years of software engineering and design experience with large scale business applications in a fast-paced iterative development environment.
• Strong experience with Agile based development, with direct experience as a Salesforce Engineer specialized in Salesforce Technologies (Health Cloud, OmniStudio, Shield, Data Masking, Managed packages).
• Experience with Salesforce DevOps and CI/CD tools (AutoRABIT Release Manager and Vault/Copado/Gearset).
• Proficiency in Apex, LWC, Visualforce, Salesforce APIs, Triggers, Flow builder, OmniStudio and platform security.
• Strong knowledge of Health Cloud features, data models (patient/insurance), and core Salesforce.
• Understanding of provider/payer processes, US healthcare ecosystem, and compliance.
• Salesforce Certified Developer I & II and Salesforce Health Cloud Certification.
• Strong problem-solving and decision-making abilities, with a strategic mindset.
• Detail oriented, customer driven, able to work well across time zones on a truly global team, and a team player.
• Expected to carry out core accountabilities with minimal supervision for complex tasks and no supervision for routine matters.
• Demonstrate professional and reliable behavior on a consistent basis.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

Nice to have

• Experience with Salesforce Managed Packages (Adobe E-sign, Service Cloud Voice, AWS Connect).
• Experience providing consumer or patient facing technologies.
• Preferred experience with GxP, HIPAA and GDPR regulations.

Details

• Location: Hyderabad.
• Flexible home office policy, with up to 60% of time from home.