Infrastructure Technical Analyst

Overview

Infrastructure Technical Analyst (Senior Technical Analyst) supporting Network & Distributed operations within a regional Command Centre for global technology infrastructure.

What you'll do

• Handle incidents and changes in the network and distributed environment to meet service delivery timelines.
• Support Service Monitoring, Level 1 and Level 2 infrastructure support, and change implementation.
• Execute network and distributed platform processes in line with the KB procedure.
• Provide Tier I technical support for global technology infrastructure.
• Resolve simple, automated, and scripted incidents and implement simple, automated and scripted changes.
• Document and update incident technical details in the ServiceNow ticketing system and escalate to Tier II when needed.
• Communicate technical issue status and remediation progress with Command Centre Management.

What you'll need

• Technical Operations/Support experience of 6+ years is required.
• Network technical knowledge at CCNA level is required.
• Distributed knowledge related to servers is required.
• Ability to troubleshoot and provide client support for technology and infrastructure issues.
• Problem-solving and analytical skills are required.
• Good organizational and coordinating skills with prioritization ability are required.

Details

• Location: Chennai, Tamil Nadu, India.
• Employment type: Full time.