Overview
Integrated-Strategy & Operations-Associate 2 within PwC’s Acceleration Center India, focused on enhancing customer experiences through analysis and development of customer-centric solutions.
What you'll do
- Analyze client needs and develop customer-centric solution concepts.
- Structure ambiguous problems and facilitate stakeholder alignment.
- Plan and run discovery workshops, stakeholder interviews, and customer research.
- Translate insights, objectives, and constraints into experience concepts and implementation-ready requirements.
- Own defined components of discovery, customer research, assessments, and journey/service blueprinting.
- Support Agile delivery activities including backlog refinement, testing support, and release readiness.
- Synthesize inputs into insights and recommendations aligned to customer needs and business priorities.
What you'll need
- Relevant experience in customer experience strategy, service design, digital transformation, product delivery, or business analysis in consulting or a global delivery environment.
- Understanding of customer experience frameworks, human-centered design, journey mapping, service blueprinting, operating models, governance, and experience measurement.
- Hands-on experience with discovery workshops, stakeholder interviews, qualitative/quantitative research, and current-state assessments.
- Strong business analysis capabilities including requirements elicitation, process decomposition, functional analysis, traceability, prioritization, and solution validation.
- Ability to translate research, business objectives, operational needs, and technology constraints into actionable experience requirements.
- Working knowledge of Agile delivery practices including epics, features, user stories, acceptance criteria, backlog refinement, and sprint readiness.
- Familiarity with digital experience ecosystems including CRM, customer portals, commerce, marketing tech, contact centers, service management, identity, data, analytics, and integration platforms.
Details
Read the full description and apply on the company’s own careers page.
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